Privacy Policy
Effective Date: [24/01/2025]
[AUX Cloud Commerce Vietnam Co. Ltd.] (“we”) highly values your privacy. This privacy policy (the “Policy”) sets out how we collect, use and protect your personal data when you visit
https://auxair.com/vn/en (the “Website”). If you use our products and services or interact with us through other channels, the respective terms and privacy policies of those products and services will apply.
1. Who We Are
[AUX Cloud Commerce Vietnam Co. Ltd.], with its address at [12 Floor, Vincom Center Building, 72Le ThanhTon Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam], is the entity which collects and processes your data under this Policy.
2.The Data We Collect about You
2.1 We collect both personal and non-personal data when you visit the Website. Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier of that natural person.
2.2 We collect and use the following categories of data for the purposes stated below.
If you choose not to provide us with the personal data listed below, we will not be able to deliver the corresponding services.
| NO. |
What we collect |
How we use it |
| 1. |
[Serial number of AUX product.] |
[We use them to provide warranty inquiries.] |
| 2. |
[AUX product details: serial number and purchase date;
Customer details: contact name, contact number, email address, city / province and address;
and Dealer details: dealer’s name and phone number.] |
[We use them to provide warranty activation.] |
| 3. |
[AUX product details: serial number, product model, model capacity and purchase date;
Additional remark: error code, faulty details and faulty part photo;
and Customer details: contact name, contact number, email address, postcode, city / province, address, proposed appointment date and proposed appointment time.] |
[We use them to schedule and provide repair services.] |
| 4. |
[Full name, contact number, email address, city / province, subject and message.] |
[We use them to handle the dealer application.] |
| 5. |
[Full name, contact number, email address, city / province, subject and message.] |
[We use them to handle the installer application.] |
| 6. |
[Full name, contact number, email address, city / province, subject and message.] |
[When you contact us and communicate with us, we will use them to verify your identity and respond to your questions.] |
| 7. |
[E-mail address.] |
[We use your e-mail address to manage newsletter subscription and cancellation of subscription.] |
| 8. |
[Region and province / city.] |
[We use them to recommend nearby dealers.] |
| 7. |
[Product groups, product, distance, your values (including country, city, province and street), IP address and your geographic location.] |
[We use them to recommend nearby service centers.] |
3. Sensitive Personal Data
3.1 Certain categories of personal data, such as details about your race or ethnicity, religious or philosophical beliefs and so on, are considered more sensitive than other categories of personal data in certain jurisdictions and require a higher level of protection.
3.2 The Website may collect your sensitive personal data, which includes your geographic location, to recommend nearby service centers. We will inform you about the collection and use of your sensitive personal data before we collect and use it.
4.How Your Data is Collected and Processed
4.1 We may collect your data when you browse the Website, when you provide us information via email or other means, or when you communicate and interact with us.
4.2 We process your personal data through electronic and manual methods.
5.Legal Basis for Collection and Use of Personal Data
We only process your personal data where this is a legal basis permitted by the applicable law. The legal basis will depend on the context and purpose for which we collect and use your data, which may include:
(a) Consent: certain data will be collected when you have given us informed consent. You may withdraw your consent at any time but this will not affect the validity of the processing activities prior to the withdrawal.
(b) Emergency situation: it is for protecting the life and health of you or others in an emergency situation.
(c) Fulfilment of legal obligation: we may be required by the applicable law to collect, use or disclose your personal data to comply with our legal obligations.
(d) Contractual necessity: it is necessary for us to collect and process certain data to enable us to enter into a contract with you and perform our contractual obligations.
(e) Serving operations by regulatory authorities: we may process your personal data to serve operations by regulatory authorities as prescribed by relevant laws.
(f) Other: we may also collect and use your personal data based on other legal bases under the applicable law.
6. Cookies
The Website uses cookies and similar technologies to deliver essential and additional functions. Please see our
Cookie Policy for more information. You may also manage your cookie settings on the Website.
7. Third-party Links
The Website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow you to visit websites, plug-ins and applications of third parties and how those third parties collect and use your personal data will be governed by their respective privacy policies.
8. Disclosure
8.1 We may disclose your personal data to our affiliates for the purposes stated in this Policy.
8.2 We may engage a data processor to process your personal data for the purposes of this Policy, in which case we will request the data processor to keep your personal data in strict confidence and only process your data to the extent it is necessary to perform its contractual or statutory obligations.
8.3 We may disclose your personal data to third parties to whom we may choose to sell, transfer or merge our business or our assets, in which case the new owner will assume all our rights and obligations in this Policy.
8.4 We may disclose your personal data for the purposes of national security, law enforcement, or public interests.
8.5 We may also disclose your personal data to other third parties where you have provided consent or when required or permitted by applicable law.
9. International Transfer of Data
9.1 We may choose to store your personal data on a local server or a server located in a foreign country depending upon the IT configurations of the Website, which may be adjusted from time to time due to regulatory requirements or our business needs.
9.2 If your personal data is stored on a server in a foreign country, we will take organizational and technical measures to keep your data secure and give your data a level of protection which is comparable to the level of protection required by the law of the country where you reside.
10. Starting and Ending Time
We collect your personal data throughout your visit to the Website, during your use of our products and services, and throughout your communication with us. The specific start and end times are as follows.
| NO. |
Scenario |
Starting Time |
Ending time |
| 1. |
Visit to the Website |
When you enter the Website |
When you leave the Website |
| 2. |
Use of our products and services |
When you begin using our products and services |
When you stop using our products and services |
| 3. |
Communication with us |
When the communication begins |
When the communication ends |
11. Data Integrity
11.1 We will only retain your personal data for as long as necessary to fulfil the purposes set out in this Policy or as required by law. Unless otherwise agreed with you, we expect to retain your personal data for the duration of our service provision and for a reasonable period afterwards.
11.2 Upon the expiration of the retention period, we will delete or anonymize your personal data.
12. Your Legal Rights
12.1 You may have certain legal rights in relation to processing of your personal data, which may include:
· Right to be informed: you have the right to be informed of your personal data processing.
· Right to give consent: you have the right to give consent to the processing of your personal data in certain circumstances.
· Right to access personal data: you have the right to access your personal data in order to look at, rectify or request rectification of your personal data.
· Right to withdraw consent: you have the right to withdraw your consent.
· Right to delete personal data: you have the right to delete or request deletion of your personal data.
· Right to obtain restriction on processing: you have the right to obtain restriction on the processing of your personal data.
· Right to obtain personal data: you have the right to request us to provide you with your personal data.
· Right to object to processing: you have the right to object to process your personal data in order to prevent or restrict the disclosure of personal data or the use of personal data for advertising and marketing purposes.
· Right to file complaints, denunciations and lawsuits: you may file complaints, denunciations and lawsuits as prescribed by law.
· Right to claim damage: you may claim damage as prescribed by law when there are violations against regulations on protection of your personal data.
· Right to self-protection: you have the right to self-protection according to applicable law, or to request competent agencies and organizations to implement civil right protection methods according to applicable law.
12.2 If you wish to exercise any of these rights, please contact us at [auxdatacompliance@auxgroup.com] in Vietnamese or English.
12.3 The above rights may only apply in limited circumstances under the applicable law and if we decide not to respond to your claim for the above rights, we will explain the reason in writing. If you disagree with the decision, you have the right to report and lodge a complaint to the supervisory authority.
13. Children’s Data
The Website does not collect children’s data. If parents or legal guardians suspect that their children have provided us with personal data inadvertently, they may request such personal data be removed by contacting us at [auxdatacompliance@auxgroup.com] in Vietnamese or English.
14. Data Security
14.1 We are committed to keeping your personal data secure. We take appropriate organizational and technical measures in accordance with applicable laws to ensure that your personal data is adequately protected against undesirable consequences and damage that may occur, including unauthorized access, loss, alteration, and unlawful disclosure.
14.2 In the case that a data incident occurs, we will take immediate actions to contain its impact and investigate the cause of the incident. If we are required to notify you or any supervisory authority under the applicable law, we will notify the relevant parties pursuant to the requirements.
15. Changes to this Policy
This Policy may be changed from time to time and we will notify you of the updated Policy by posting it on the Website.
16. Contact Us
If you have any questions about this Policy, including any requests to exercise your legal rights, please contact us at [auxdatacompliance@auxgroup.com] in Vietnamese or English.
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