Warranty Inquiries Warranty Activation Promotions Product Selection

AUX in Việt Nam

Vietnam （Việt Nam) - Tiếng Việt
Vietnam （Việt Nam) - English

Change AUX location

save save

About

AUX Group

History

Cultural Vision

Honors

AUX HVAC Division

News & Events

Compliance & Integrity

Products

Residential

Light Commercial

Commercial

All Residential Product

All Light Commercial Product

All Commercial Product

Dealer

Advantages

Hello AUX App

Dealer Application

Installer

Advantages

AUX Service APP

Installer Application

Error Codes

Technical Guidance

Service

1 change 1 policy

Warranty Inquiries

Warranty Activation

Repair Declarations

Download Center

FAQs

Service Center

Contact

Buy Buy

Search Search

Quick Links

AUX Service APP

Hello AUX App

About

Compliance & Integrity

Products

Residential

learn more

Light Commercial

Cassette Q-series

learn more

Duct M-series

learn more

Floor standing

learn more

High ESP duct

learn more

Commercial

VRF

learn more

Chiler

learn more

Dealer

Installer

Installer Application

Service

Contact

Warranty Inquiries Warranty Activation Promotions Product Selection

Vietnam （Việt Nam) - English

Select your local country or region below.

Asia & Pacific

China(中国) - 中文

Malaysia - Malay

Malaysia - Engilsh

Thailand(ประเทศไทย) - ไทย

Thailand(Thailand) -Engilsh

Thailand(泰国)- 中文

Vietnam （Việt Nam) - English

Vietnam （Việt Nam) - Tiếng Việt

Middle East & Africa

UAE - العربية

UAE - English

North & South America

USA-English

Global

AUX Group

Global - Engilsh

Global - Español

search search

Quick Links

AUX Service APP Hello AUX App

Home
Service
1 change 1 policy

“1 EXCHANGE 1” WITHIN 365 DAYS

1. Effective Period: From January 1^st, 2025 to December 31^st, 2025.

2. Program Details:

During the program period, customers purchasing AUX air conditioning products (as per the list of applicable models) will be eligible for the program of "1 exchange 1” within 365 days from the purchase date. This policy applies to products experiencing quality issues due to manufacturer-related component or technical faults.

3. Applicable Product Models:

• AUX Air Conditioner AW10CDA4DI-5VN

• AUX Air Conditioner AW13CDA4DI-5VN

• AUX Air Conditioner AW18CDA4DI-5VN

• AUX Air Conditioner AW24CDA4DI-5VN

• AUX Air Conditioner AW10CAA4DI-3VN

• AUX Air Conditioner AW13CAA4DI-3VN

• AUX Air Conditioner AW18CAA4DI-5VN

• AUX Air Conditioner AW24CAA4DI-3VN

4. Conditions for "1 exchange 1" program:

① The product must be used properly according to the manufacturers’ instructions, in line with its intended function and purpose.

② Faulty products must be evaluated and confirmed by AUX Vietnam's warranty service as caused by manufacturer-related component or technical faults.

③ Customers must provide a purchase invoice proving that the purchase date falls within the program’s effective period.

④ The product's serial number must remain intact and not be damaged or lost.

⑤ The product must be verified as genuine AUX merchandise in Vietnam (based on the purchase invoice and product identification label).

⑥ The purchase date (as shown on the invoice *) must fall within 365 days of the date of exchange.

5. Product Replacement Regulations:

① Returned products must have no exterior damage (e.g., no dents, deformations, etc.) and include all accessories.

② If the required replacement product is out of stock, AUX will provide an air conditioning product of equivalent value as a replacement.

③ After the program of "1 exchange 1" ends, product replacements will follow the manufacturer's standard warranty policy.

④ The warranty period for the replacement product will be calculated from the purchase date of the original faulty product.

⑤ After the replacement, the original equipment and parts will become the property of AUX.

⑥ If the indoor unit is damaged, AUX will replace it with a new indoor unit. If the outdoor unit is damaged, AUX will replace it with a new outdoor unit.

6. Guidelines for Applying for "1 exchange 1":

① Call AUX Vietnam Customer Service Hotline: 18001591 to register your information.

② Visit AUX Vietnam's official website: www.auxair.com/vn and contact the online customer service team to register your information

7. Cases Not Eligible for the "1 exchange 1":

① Products damaged due to customer failure to follow usage instructions.

② Damage to accompanying accessories, consumables, or easily damaged parts, such as remote controls, connection pipes, outdoor unit brackets, indoor unit mounting plates, etc.

③ Damage caused by human actions, such as scratches, dents, deformations, alterations to the product’s appearance, structure, or operational principles.

④ Products that have been disassembled, modified, or repaired by unauthorized service providers.

⑤ Products that are lost, stolen, rented, resold at retail stores, or diagnosed with no faults during inspection.

⑥ Damage caused by force majeure events (e.g., fire, earthquake, flood, storm, etc.).

⑦ Damage resulting from improper installation or repair.

⑧ Project machines where more than 5 units have already been exchanged; replacements beyond 5 units will follow the standard warranty period.

Notes:

• Standards for identifying engineering project machines:

1. Based on the engineering machine code shown on the warranty card.

2. Installations of 10 or more units at the same address are identified as engineering project machines.