Customer Service Center
Have questions about your recent purchase, spare parts, installation, or product registration? We’re here to help!
- Downloads
- Error Codes
- FAQ
Error Code Tool
Select your system's error code below to receive a list of troubleshooting steps.
Error Code | Explanation | Quick Diagnose |
E0 | IDU overcurrent protection | Indoor motor or indoor controller |
FAQ
-
Q: I want clarification about AUX Air Conditioner model number ASW-18CAR3DI. Is it 2 horse power?
A:The model ASW-18CAR3DI cooling capacity is rated at 2 HP (18000 BTU/h) 1.5 ton. 1 HP = 746w. But when choosing an air conditioner, usually 1 HP (horse power) equipment is able to remove 9000 BTU/hr. of heat. 1 HP Air-Cond has BTU capacity ranging between 9000-10000. 1.5 HP Air-Cond has BTU capacity ranging between 11000-13000. 2 HP Air-Cond has BTU capacity ranging between 15000-25000. 2.5 HP Air-Cond has BTU capacity above 20000.