01. Warranty Duration:
1. AUX manufacturers in the UAE provide a warranty period ranging from 5 years for parts and components.
2. The compressor, has an extended warranty of up to 10 years.
3. The warranty period begins from the date of purchase or installation date, as specified in the invoice.
02. Coverage Scope:
1. Included : Compressor, condenser, evaporator coil, and manufacturing defects.
2. Labor costs for repairing or replacing defective parts during the warranty period may also be included.
3. Not Included : Consumable parts like filters, batteries for remote control, and cosmetic damages (scratches or discoloration).
03. Exclusions from Warranty (not covered):
1. Physical Damage : Any damage caused by mishandling, accidents, or external factors like weather or power surges.
2. Unauthorized Repairs : Warranty is void if repairs or modifications are performed by unapproved technicians.
3. Improper Usage : Usage that exceeds the system's intended capacity or operating limits.
04. Installation Conditions:
1. Consequences of Improper Installation :
1-1. Incorrect Sizing : Installing an undersized or oversized unit can strain components, leading to inefficiency and damage.
1-2. Improper Mounting : Uneven installation may cause water leaks or compressor failure.
1-3. Faulty Wiring : Incorrect electrical connections may result in short circuits, overheating, or damage to the compressor.
1-4. Incorrect Refrigerant Levels : Overcharging or undercharging refrigerant can cause system failure.
05. Maintenance Requirements:
1. Regular Servicing : Many warranties require proof of regular servicing by certified professionals.
2. Filter Cleaning : Regularly cleaning the filter will help split AC last longer.
3. Blocked Drain Lines : Neglecting drain line maintenance can result in water damage, which is not covered by the warranty.
06. Claim Filing Procedure:
1. Contact the dealer or manufacturer with details of the issue and provide:
2. A technician may inspect the system to determine if the fault is covered under warranty.
1-1. Purchase Invoice
1-2. Warranty Card
1-3. Proof of Installation by Certified Technician
07. Repair and Replacement Terms:
1. If a covered component fails, the manufacturer may repair or replace the faulty part.
08. Common Reasons for Warranty Voiding Due to Improper Installation:
1. Use of Unauthorized Technicians : Installation by non-certified personnel voids the warranty.
2. Improper Location : Placing the unit in a poorly ventilated or excessively hot area may result in overheating.
3. Incorrect Piping : Using improper piping or poor-quality materials can cause refrigerant leakage or compressor damage.
4. No Stabilizer Usage : In areas with voltage fluctuations, failure to use a stabilizer may void the warranty.
5. Neglecting Manufacturer Guidelines : Ignoring specific instructions provided in the installation manual, such as clearance space or positioning.
09. Geographic Coverage:
1. The warranty may only apply within the UAE region and excludes damage caused during relocation outside the warranty region.<
10. Customer Responsibilities:
1. Ensure installation is done as per the manufacturer’s guidelines.
2. Keep records of regular maintenance and service receipts.
3. Report faults immediately to avoid further damage that could void the warranty.
Tips to Prevent Warranty Issues:
1. Hire certified and approved technicians for installation and servicing.
2. Follow installation guidelines provided in the manual.
3. Perform routine maintenance as per the manufacturer’s schedule.
4. Use recommended accessories, such as voltage stabilizers or compatible refrigerant types.
5. Avoid attempting to perform repairs, maintenance, or installations on their own without professional expertise or assistance.
Ensuring these steps can help you maintain your warranty coverage and extend the life of your split air conditioner.
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